Stichting Surplus (NL) – Coordinator
Surplus is a Dutch foundation working with people who often face multiple problems and miss the connection with society. In SUPPORT, Surplus coordinates the project and leads management and dissemination.
SUPPORT – Innovative Behavioral Models for Social Care
From shortage to support: building realistic hybrid care in local communities.
SUPPORT is an Erasmus+ cooperation partnership that develops scalable, hybrid models of behavioural care. Our aim is to strengthen local communities so that vulnerable people do not fall through the cracks, even when professional services are under pressure.
The project focuses on people with complex or “confused” behaviour, their relatives and the professionals around them. By combining human support with smart digital tools, we want to make care more inclusive, accessible and sustainable.
Co-funded by the European Union. Views and opinions expressed are those of the authors only and do not necessarily reflect those of the European Union or the EACEA.
Objectives and expected results
Main objectives
- Build a shared standard for hybrid behavioural care by mapping good practices in four countries and consulting key stakeholders.
- Train professionals, volunteers and retirees to work confidently with hybrid care models.
- Develop and test e-health tools that support people with complex behaviour and the professionals around them.
- Secure long-term impact through dissemination, exploitation and agreements for continuation after the project.
What the project will deliver
- Country snapshots and an EU synthesis of workable hybrid-care practices.
- A modular training suite with exercises, trainer guides and assessment tools.
- Tested e-health prototypes or toolsets, with implementation manuals.
- A sustainability roadmap and Memoranda of Understanding for post-project cooperation.
Project partners
SUPPORT is coordinated by Stichting Surplus (NL) and brings together partners from the Netherlands, Poland, Germany and Italy. The consortium connects social work, community development, training and digital innovation.
Fundacja Understanding (PL)
Leads the work on best practices and stakeholder engagement. Develops the research methodology, collects and analyses practices in each country and prepares reports and synthesis.
GVFB (DE)
Non-profit organisation offering practical training and integration support. Leads the training and capacity-building work package.
CSCI (IT)
Leads development and piloting of the e-health tools, ensuring usability and technical documentation.
Visier (NL)
Supports dissemination and community engagement in the Netherlands, mobilising volunteers and local stakeholders.
SBSW (DE)
Contributes to training and dissemination activities in Germany, supporting pilots and local events.
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Results
The main outputs of the SUPPORT project will be shared here when developed. All materials are free for non-commercial educational and social use. Please always mention the project name and Erasmus+ reference when you reuse content.
- Best practices and stakeholder engagement reports.
- Training and capacity-building modules.
- E-health tools and pilot evaluations.
- Dissemination and sustainability roadmap.
Downloads
- Combined set of logo's of the partners
- Draft version of the project's summary
- Krakow conference programme and speaker profiles
News
International Conference in Kraków
Taking Care of Those Who Care
Supporting People with Challenging and Difficult-to-Understand Behaviours
About the conference
Fundacja Understanding is pleased to invite you to an international conference organised as part of the Erasmus+ SUPPORT project: From Shortage to Support – Innovative Models for Behavioral Care.
The conference brings together scientific knowledge, practical experience and real-life examples from Poland and other European countries. It focuses on people who support individuals in complex situations, including caregivers, social workers, volunteers, family members, educators and professionals working in mental health, addiction support, elderly care and community-based services.
Date, time and location
Date: 23 June 2026
Time: 10:00–14:00
ul. Zabłocie 20
Kraków, Poland
The event will also be streamed online. The Zoom link for online participation will be shared before the conference.
Who is this conference for?
The conference is designed for people who support others in demanding or complex situations, especially those working with individuals in crisis or with challenging and difficult-to-understand behaviour.
- Caregivers and family members
- Social workers and volunteers
- Educators and trainers
- Mental health professionals
- Addiction support professionals
- Elderly care and community-based care professionals
Programme
The programme includes contributions from project partners and guest speakers from Poland, the Netherlands, Germany and Italy.
Topics include caregiver needs, hybrid support models, practical approaches for people with difficult-to-understand behaviour, digital tools, wellbeing and community-based care.
Key themes
- Supporting caregivers and professionals
- Working with challenging and difficult-to-understand behaviour
- Hybrid support models and digital tools
- Wellbeing, resilience and community-based care
- Practical examples from European partners
Online participation
Online participation is possible. The conference will not only be streamed, but will also include interactive elements, such as questions to the audience and short activities that online participants can follow and join.
Further information about online access and the Zoom link will be shared before the event.